Many sales are lost because salespeople assume they know what the customer wants. Salespeople like to make assumptions of knowledge about what the buyer wants and needs, or sometimes more important why…
You cannot not communicate. Communication differentiates us from animals. We exchange meaning and respond to each other through dialogue. The most important process in any interaction is rapport. Rapport is…
Consider the following email by an active head of one of the largest software company in America: “Results are the only things that count. We are perfectly willing to pay…
There is nothing more troublesome for an introvert than to be judged against the same criteria as the extrovert. Engaged in the kind of in-depth analysis of a situation that…