Turn Objections Into Approval

The biggest fear for most salespeople is the fear of objection. Are they obstacles or opportunities for you? After this session you will become confident and competent when handling objections and your confidence will rise exponentially!

We will show you how to:

  • Identify the difference between an excuse and real objection
  • Structure your questions to define the objection
  • Handle objections before they come up and avoid frustrating your client
  • Recognize when an objection is just a request for more information
  • How agreeing with their objection works in your favour
  • Make objections disappear using Reframing technique
  • Use Redefine Pattern to move the conversation from the objection to benefits of your product
  • Make your customer’s feel you are on their side
  • Handle every possible objection you hear professionally and turn them into approval